Products

A package is lost, what should I do?

If your package is insured, you may need to file a claim with the carrier or the shipping company. They usually have specific procedures for lost or damaged packages (Colissimo or Mondial Relay).

Can I cancel/change my order?

If you want to cancel or change your order, contact the customer service department of the company as soon as possible. Provide them with your order number and details about the changes you'd like to make directly in the Contact section.

Shipping and returns

How can I edit my address?

Go to the website of the company where you need to update your address and log in to your account using your username and password. This is usually accessible by clicking on your username or profile icon at the top of the webpage.

Can I modify or cancel my order?

If you want to modify or cancel your order, contact the customer service department of the company as soon as possible. Provide them with your order number and details about the changes you'd like to make.

General Terms and Conditions of Sale
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Article 1: Purpose

These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") are intended to govern the contractual relationships between the company and the customer defined as the user of the website who accepts these GTC.

Article 2: Acceptance of the Conditions

The customer acknowledges having read, at the time of placing the order, the terms of sale stated on this screen and expressly declares to accept them without reservation.

Article 3: Products

The Abaya sold are described and presented with the utmost accuracy. In the event of an error or omission in this presentation, our company cannot be held liable.

Article 4: Prices

Prices are indicated in euros, including all taxes. They are subject to change at any time without notice. However, the items will be invoiced based on the rates in effect at the time of order registration.

Article 5: Payment

Payment is made online at the time of order, by credit card, or any other means indicated on the website.

Article 6: Delivery
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Products are delivered to the address indicated by the customer on the online form. Delivery times are given for information only.

Article 7: Claims and Refunds

All claims relating to a defect in the delivered goods, an inaccuracy in the quantities, to the order confirmed by our company must be made in writing within seven days of receipt of the products. However, no refunds will be made, in accordance with our company's policy.

Article 8: Applicable Law

This contract is subject to French law. In case of a dispute, only French courts will be competent.

Article 9: Legal Information

The personal information relating to the customer is essential for the processing and delivery of orders. In accordance with the "data protection and freedoms" law, the customer has the right to access and rectify personal data concerning them.